Online Web
Today, customers expect 24/7 access to customer service as well as multiplechoice of access channels – either online or by telephone. In addition, oncethey reach you, they want the information that they are looking for, to provideto them immediately.
Not delivering on any of these expectations could spell disaster for yourcustomer satisfaction ratings.
Z-Index Technologies Pvt. Ltd Helpdesk services integrate Customer carefunctions to build a multi-channel customer care operation to handle yourcustomer inquiries and provide the level of service they demand. We design andbuild a customized contact center operation that meets all of your requirementsof service objectives.
Z-Index Technologies Pvt. Ltd customer care solution provides telephone,e-mail and chat support. Z-Index Technologies Pvt. Ltd own CRM package CiRIMSmakes the reporting and other information available at a click.
Technical Helpdesk Support
Provides technical support helpdesk services to some of the worlds leadingIT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record ofconsistent delivery on world class service levels and scoring high customersatisfaction scores. We have the ability to integrate remote Helpdesk withfield support to offer an end-to-end solution for the entire customer serviceand support lifecycle.
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Remote Desktop Support
Z-Index Technologies Pvt. Ltd Enterprise Support Group uses Remote Helpdeskservices to support end user’s requirements and maintenance of entire IT andtelecom infrastructure of large corporations. Z-Index Technologies Pvt. Ltdprovides a closed loop single point of contact for all service inquiriesincluding hardware, software, operating systems, applications, utilities,peripherals etc.
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Business Process Outsourcing
Business process outsourcing is the fastest growing segment in theoutsourcing market as of now and involves outsourcing back office operationsand other business processes like customer relationship management, customercall centers, telemarketing, payroll maintenance, finance/accounting managementamong others to offshore destinations.
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Hardware & Software Support
We provide complete support services for the most common end user problems.Level 1 and Level 2 help desk engineers State of the art contact centertechnology infrastructure Multi-channel delivery capabilities that includevoice, e-mail, chat Chat Capability with live collaboration & Remoteassistance…
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If you want above mentioned kind of services please contact us at,
Address:
A/104, Hari Krishna Dham CHS., Pleasant Park, Mira – Bhayandar Road, MiraRoad (E), Mumbai 401107, Maharashtra, India.info@z-index.in/service@z-index.inwww.z-index.in
Z-Index technologies Pvt. Ltd. is a value-driven IT organizationspecializing in application development, Web development, search engineoptimization, web promotion and complete solution on e-commerce domain.
We maintain the highest standards of quality by implementing ethicalpractices and making optimum use of the latest tools and technologies to equipour customers with every possible advantage over their competitors.
Our business solutions are innovative, modeled for best fit, effective andefficient. We are especially sensitive to customer requirement and customersatisfaction. Our customers often form long-term partnerships with us. We donot compromise on quality or ethics. Our services can be availed at competitiveprices.
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